Frequently Asked Questions

Looking to learn more about The Connector? The answers to your questions might be found below. If not, please don’t hesitate to call, email, or chat with a customer representative.

Getting Started

What kind of account can I write in The Connector?

The Connector specializes in small commercial accounts typically range from $500 to $10,000 in premium. But don’t forget – if the risk submitted doesn’t fit The Connector’s appetite, it will instantly refer to your selected RT Specialty binding office to be further marketed.

Who is the broker of record? Does The Connector appear on the policy?

The Connector is the broker of record since it is the entity that holds the direct appointments with the carriers. In the event a customer reaches out to us, we provide them with your contact information.

Does The Connector communicate with the Insured?

The Connector will only contact your customer to request digital signatures on policy documents, share policy documents at the time of bind or alert them if their payment method fails. All other communication with the insured regarding a policy bound in The Connector is initiated by the agent.

Products & Appetite

What lines of business are available in The Connector?

There are many different lines of business available through the platform including General Liability, Commercial Property, Commercial Package and more. Additional lines of business are added regularly. Click here for more information on The Connector appetite.

What is the appetite like within The Connector?

There is broad appetite for businesses including artisan contractors, service providers, retailers, wholesale distributors, professional services, technology, lessor’s risks, clubs/associations, vacant builds, vacant land, and more. Click here for more information on The Connector appetite.

What states are you in?

The Connector is live in all 50 U.S. states and the District of Columbia.

Does The Connector offer personal lines?

The Connector is currently focused on commercial Property & Casualty coverage. For more information on RT Specialty’s personal lines capabilities, click here.

Does The Connector offer Workers’ Compensation?

The Connector can provide a Workers’ Comp pricing indication in minutes – you just answer a few simple questions. If you like what you see, we’ll automatically transfer your indication to RT Specialty’s Workers’ Comp experts who will seamlessly guide you thru quote, bind and issuance.

Plus, we capture multiple class codes and experience modifiers for faster, more accurate quoting.

Which carriers are on the platform?

The Connector works with select top-rated carriers including Lloyd’s, MUSIC, Markel, and Westchester, to provide premiere solutions from one convenient, digital location.

Quoting

What information do I need to quote in The Connector?

To keep things simple, we only collect information that is required to determine eligibility or rating. This includes exposure details, overview of the Insured’s operations, and prior loss history. 

What ACORD forms can I upload into The Connector to start a new submission?

It is easy to jump-start the quoting process in The Connector. With the click of a button, you can choose to upload completed ACORD 125, ACORD 823, ACORD 126, ACORD 211 and/or ACORD 140 forms. We populate The Connector with as much information as possible from the form(s).

How quickly can I get a quote with The Connector?

Quotes are generated instantly after completing the simplified online submission. On average, our submission process takes about 10 minutes and all quotes received are immediately bindable.

I’m not ready to bind, will I lose my submission?

Of course not. The Connector auto-saves every few seconds as you enter the risks information. You can return at any time and seamlessly pick-up where you left off. Plus, if you completed the entry and receive a quote(s), they’re valid for 30 days; simply login and click proceed to bind whenever you’re ready.

How long is my quote valid?

Quotes are generally valid for 30 days from the date of quoting. After 30 days, simply copy the quote and re-rate it through The Connector to obtain the most up-to-date rates, terms and conditions.

Binding

Where can I find the TRIA document? Does it need to be signed before binding?

No, you do not need to have TRIA signed before binding (HURRAY for less paperwork)! The TRIA form is included in the DocuSign package once you bind a quote. It will be pre-populated based on your election/rejection. You and the insured will just add a signature digitally via DocuSign and be good to go.

If your internal procedure requires a signature prior to bind, download the general policy holder disclosure TRIA form. Please note, we’ll capture the final signature electronically in the policy package executed via DocuSign.

How quickly can I receive policy documents once I bind a policy?

Policy documents are generated instantly once coverage is bound online, and both the insured and agent signatures are received via the quick and easy digital signature process.

How quickly will I need to execute the documents provided digitally for signature?

The agent and insured have seven (7) days to digitally sign the required documents and forms. This easy process can be completed anywhere from any device with email access. A policy won’t be issued until both the insured and the agent sign the required documents electronically.

Invoices & Payments

How do I pay for a policy on The Connector?

The Connector offers a lot of payment flexibility. Through our online payment portal, we accept credit card or ACH. You’re always welcome to pay via traditional ‘snail mail’ too, just as you do with RT Specialty business. Whatever works for you works for us!

My insured needs premium financing, is that an option?

A Stetson Insurance Funding premium finance offer is included with all eligible policies! If your insured elects to bind with financing, they simply sign electronically right along with the policy documents via our quick and easy DocuSign process.

If you have a premium finance company you prefer to work with, you’re welcome to use them for policies bound with The Connector. Whatever works for you works for us!

What is insured pay?

Insured Pay allows agents to produce the invoice displaying the gross amount to forward on to the insured for payment.

The insured has 3 payment options to choose from – ACH, credit card or traditional check – and when paying via ACH or credit card they simply click their unique ePay link shown on the invoice & follow the on-screen prompts.

This option makes it easier for you to collect from the insured, although you’re still on the hook for payment.