Frequently Asked Questions

Looking to learn more about The Connector? The answers to your questions might be found below. If not, please don’t hesitate to call, email, or chat with a customer representative.

What kind of account can I write in The Connector?

The Connector specializes in small commercial accounts – typically $500 – $10,000 in premium. But don’t forget – if the risk submitted doesn’t fit The Connector’s appetite, it will instantly refer to your selected RT Specialty binding office to be marketed further.

Will I need an ACORD application or other documentation?

All required underwriting information is collected during the quoting process. The Connector creates and distributes the appropriate applications, including ACORD forms, affidavits and terrorism forms to the Insured and the retail agent for digital signature. This means no ACORD forms, hard copy loss runs or supplemental applications are required!

What information do I need to quote in The Connector?

To keep things simple, we only collect information that is required to determine eligibility or rating. This includes exposure details, overview of the Insured’s operations, and prior loss history.

How quickly can I get a quote with The Connector?

Quotes are generated instantly after completing the simplified online submission. If the risk submitted doesn’t fit The Connector’s appetite, it will instantly refer to your selected RT Specialty binding office to be marketed further.

How long is my quote valid?

Quotes are generally valid for 30 days from the date of quoting. After 30 days, simply copy the quote and re-rate it through The Connector to obtain the most up-to-date rates, terms and conditions.

How quickly can I receive policy documents once I bind a policy?

Policy documents are generated instantly once coverage is bound online and signatures are received via the quick and easy digital signature process.

How quickly will I need to execute the documents provided digitally for signature?

The agent and insured will have seven (7) days to digitally sign the required documents and forms.. This easy process can be completed anywhere from any device with email access. A policy won’t be issued until both the insured and the agent sign the required documents electronically.

How do I pay for a policy on The Connector?

We have multiple, quick and easy payment options. Through our online payment portal, we accept credit card and ACH. Of course, you can always make a payment via traditional agency bill, just like the RT Specialty business that you place today.

How much does it cost to use The Connector?

The Connector is completely free to all appointed RT Specialty retail agents!

What are the requirements be a user of The Connector?

Any agency who is appointed with RT Specialty can be granted access to The Connector. If you are not currently appointed, please click to initiate the process.

What lines of business are available in The Connector?

There are many different lines of business available through the platform including Business Owner’s Policy, General Liability, Commercial Property, and more. Additional lines of business are added regularly. Click here for more information on The Connector appetite.

What is the appetite like within The Connector?

There is broad appetite for businesses including artisan contractors, service providers, retailers, wholesale distributors, professional services, media & telecommunications, technology, healthcare, lessor’s risks, clubs/associations, and more. Click here for more information on The Connector appetite.

Is there an appetite guide?

Agents who have been onboarded to the platform have access to a full, comprehensive appetite guide. Click here for more information on The Connector appetite.

What states are you in?

The Connector is live in all 50 U.S. states and the District of Columbia.

Do you have personal lines?

The Connector is currently focused on commercial P&C coverage. For more information on RT Specialty’s personal lines capabilities, click here.

Which carriers are on the platform?

The Connector works with select A-rated carriers. Click here for more information on The Connector appetite.

Does The Connector communicate with the Insured?

The Connector will only contact your customer to request digital signatures on policy documents, share policy documents at the time of bind or alert them if their payment method fails.

Who is the broker of record? Does The Connector appear on the policy?

The Connector is the broker of record since it holds the direct appointments with the carriers. In the event a customer reaches out to us, we provide them with your contact information.

What types of devices are compatible to access The Connector?

You can access the platform from any device including mobile, tablet, and desktop.

What ACORD forms can I upload into The Connector to start a new submission?

It is easy to jump-start the quoting process in The Connector. With the click of a button, you can choose to upload completed ACORD 125, ACORD 823, ACORD 126, ACORD 211 and/or ACORD 140 forms.